Returns and Exchanges

Return & Exchange Policy

At Irysh, we do not offer refunds—but we’re happy to arrange an exchange if needed.

We accept exchanges in the following cases:

You received a defective or broken item
You received a wrong product
You wish to exchange your product for a different size (where applicable)

Important Conditions:

Exchange requests must be raised within 24 hours of order delivery.
A clear unboxing video is mandatory for processing any exchange.
We will arrange a reverse pickup at no additional cost.

How to Request an Exchange:

You can reach us through any of the following channels:
Email
Instagram DM
Contact form on our website

Please ensure your product is unused and in original condition when applying for an exchange.

We reserve the right to cancel exchanges if the product is tampered with or is used.